If we can't read a ticket, nothing is tracked and you can try again.

  1. Crop to one ticket only.
  2. Make sure every leg, the price and the stake are on screen; add more screenshots, top to bottom, for long tickets.
  3. Avoid glare, blur and dark photos.
  4. Upload the slip again; each try counts toward your 30 daily reads.

Still stuck? Ask Tessa and report it. Include the ticket's book and what the error said. Your screenshot is never attached unless you choose to attach it.